1. Data We Collect
1.1 Account Information
When you create a DropEdge account, we collect your name, email address, and password (stored in hashed form). This information is used to manage your account and communicate with you about your subscription, product updates, and service notices.
1.2 Platform Usage Data
DropEdge automatically collects usage data when you use the platform, including:
- Pages visited and features used (via PostHog analytics)
- Browser type, operating system, and referring URL
- Session duration and interaction patterns
- NEXUS product clicks, store setup actions, and trend scanning activity
This data helps us improve the platform, identify bugs, and understand how users engage with features. Usage data is anonymized and aggregated for analysis and is not linked to personally identifiable information unless you are logged in.
1.3 Store and Transaction Data
If you operate a DropEdge Store, we collect product listings, pricing, order data, and customer order information (name, email, shipping address) for the purpose of processing transactions and managing your store. Customer data is stored in your store context and is separate from your account data.
1.4 Payment Information
DropEdge does not store payment card details. Payment processing is handled by Stripe for both subscriptions and customer transactions. Card details are collected and stored by Stripe in accordance with PCI-DSS standards.
2. How We Use Your Data
We use your data to:
- Provide and maintain your DropEdge account and subscription
- Process transactions and settlements for your store
- Send service-related notifications (billing, account changes, security alerts)
- Improve platform features, performance, and reliability
- Detect and prevent fraud, abuse, and policy violations
- Comply with applicable legal obligations
We do not sell your personal data to third parties. We do not use your data for advertising purposes.
3. Third-Party Services
PostHog (Analytics)
DropEdge uses PostHog to understand how you use the platform — what pages you visit, what features you engage with, and where you encounter errors. PostHog data is pseudonymized and hosted on PostHog's infrastructure. You can opt out of session recording and analytics by contacting us at privacy@dropedge.ai.
Stripe (Store Payments)
When your customers make purchases through your DropEdge Store, Stripe processes the payment, holds card details, and settles funds to your account. Stripe's use of your customers' data is governed by the Stripe Privacy Policy. DropEdge receives transaction metadata (order amount, product, settlement status) for profit tracking purposes.
Stripe (Payment Processing)
DropEdge uses Stripe for all payment processing — both subscription billing and customer store transactions. Stripe collects and stores your payment card information. Stripe's use of your billing data is governed by the Stripe Privacy Policy.
NEXUS Data Sources (Product Intelligence)
Our NEXUS product trend engine aggregates signals from Google Trends, Amazon product data, social media trends, and AliExpress supplier data. This data is publicly available or sourced from third-party APIs and is used to generate trend scores and product recommendations. No personal data is submitted to these services.
4. Data Retention
DropEdge retains your account data for as long as your account is active. After account closure, your personal data is retained for 30 days to allow for account recovery and billing settlement, then deleted from our systems unless a legal obligation requires otherwise.
Transaction records are retained for 5 years to comply with financial reporting and tax obligations. Anonymized, aggregated platform analytics may be retained indefinitely for trend analysis and platform improvement.
Data stored with third-party processors (Stripe, PostHog) is retained in accordance with their own policies.
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to retention obligations)
- Export: Request an export of your account data in a portable format
- Opt-out: Request to opt out of PostHog analytics and session recording
- Object: Object to certain processing activities, where applicable
To exercise any of these rights, contact us at privacy@dropedge.ai. We will respond within 30 days.
If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under GDPR or UK GDPR, including the right to lodge a complaint with your local data protection authority.
6. Data Security
DropEdge uses industry-standard security measures to protect your data, including TLS encryption for data in transit, AES encryption for data at rest, and access controls that limit data access to authorized personnel only. No security measure is 100% impenetrable, and we cannot guarantee absolute security — we are committed to maintaining appropriate safeguards and responding to incidents promptly.
In the event of a data breach that affects your personal data, we will notify you within 72 hours of becoming aware of the breach.
7. Children's Privacy
DropEdge is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor without verified parental consent, we will delete that data promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy on this page with a revised "Last updated" date. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
9. Contact
Privacy questions?
Contact our privacy team at:
Email: privacy@dropedge.ai
Mail: Polsia, Inc., 1209 Orange Street, Wilmington, DE 19801
For data deletion and export requests, include "Data Request" in the subject line and describe the action you need.